The Vanguard Technical Assistance Center (VTAC) offers multi-level remote support to maximize customer uptime, phone support with dedicated, factory-trained service engineers, The right experience levels to handle all cases and a Customer Portal, available to all our users with self-help technical bulletins & procedures and loads of other information to help keep your printer running at optimum performance.
Technical support for all supported Apex, Eclipse, Flexa, Neolt, CWT, BRM, TPS, Matrix platforms.
CUTWORX USA:
469-758-2288
support@cutworxusa.com
Frequently Asked Quentions
How important are Routine Machine Cleanings & Preventive Maintenance?
Dust, ink buildup, and debris are leading causes of print quality issues and mechanical failures.
What are the risks to using 3rd party Inks and Supplies?
Non-OEM supplies and parts can complicate your Manufacturer's Warranty Terms. Third-party or expired consumables can lead to clogs & color inconsistencies.
It is important to use manufacturer-approved inks, print heads, and maintenance kits.
How clean does my shop need to be?
Environmental Conditions & Power Management requirements are specified to protect your equipment. Printers should be operated in temperature- and humidity-controlled environments. Power surges or improper shutdowns can damage electronics—so surge protectors and proper shutdown procedures are key.
